Processing times
Already engraved binders are usually dispatched within 3–5 working days. Made-to-order binders are engraved to order and dispatched within 5–10 working days of payment.
UK delivery
We ship throughout the United Kingdom with a tracked service. Any delivery charge is shown in your basket before you pay.
International delivery
Please contact us before ordering if you are outside the UK so we can quote postage. Any customs duties or import taxes are the responsibility of the recipient.
Tracking & lost parcels
You will receive tracking details by email once your order ships. If your parcel has not arrived within 7 working days of dispatch, contact us at Meltzengraves@outlook.com and we will chase it with the courier.
Damaged on arrival
If your order arrives damaged, please email us photos of the item and packaging within 48 hours of delivery and we will arrange a replacement.